Refund and Returns Policy
Savant Grooming Products
Refunds & Returns Policy
Last Updated: November 15th, 2023
Thank you for shopping with Savant Grooming Products. We strive to provide high-quality grooming products, and your satisfaction is our priority. Please read the following Refunds & Returns Policy to understand our practices:
1. Refund Policy
1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 4 days of receiving your order. We may request photos or additional information to assess the issue. Once verified, we will offer a replacement or issue a refund.
1.2 Incorrect Items: In the rare event that you receive the wrong item, please contact us within 4 days of receiving your order. We will arrange for the correct item to be sent to you, and you may be required to return the incorrect item.
1.3 General Refunds: For non-defective items, we may consider refund requests on a case-by-case basis. Please contact us within 30 days of receiving your order to discuss your situation.
2. Return Policy
2.1 Eligibility: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
2.2 Return Process: If you wish to return an item, please contact us within 4 days of receiving your order. Our customer support team will guide you through the return process, including providing you with a return authorization and shipping instructions.
2.3 Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a damaged or defective product or an error on our part.
2.4 Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 10 business days.
3. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
4. Contact Us
If you have any questions or concerns about our Refunds & Returns Policy, please contact us at [email protected]