Refund and Returns Policy
Refunds & Returns Policy for Savant Grooming Products
Last Updated: November 15th, 2023
Thank you for shopping with Savant Grooming Products. We strive to provide high-quality grooming products, and your satisfaction is our priority. Please read the following Refunds & Returns Policy to understand our practices:
1. Refund Policy
1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 4 days of receiving your order. We may request photos or additional information to assess the issue. Once verified, we will offer a replacement or issue a refund.
1.2 Incorrect Items: In the rare event that you receive the wrong item, please contact us within 4 days of receiving your order. We will arrange for the correct item to be sent to you, and you may be required to return the incorrect item.
1.3 General Refunds: For non-defective items, we may consider refund requests on a case-by-case basis. Please contact us within 15 days of receiving your order to discuss your situation.
2. Return Policy
2.1 Eligibility: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
2.2 Return Process: If you wish to return an item, please contact us within 4 days of receiving your order. Our customer support team will guide you through the return process, including providing you with a return authorization and shipping instructions.
2.3 Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a damaged or defective product or an error on our part.
2.4 Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
3. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
4. Contact Us
If you have any questions or concerns about our Refunds & Returns Policy, please contact us at [email protected]